Refund policy
At Shine Luxe, customer satisfaction is our priority. Please read our return and refund policy carefully.
🔄 Returns
Due to hygiene and safety reasons, perfumes and cosmetic products are not eligible for return once opened or used.
Returns are accepted only if:
- You received a damaged, defective, or wrong product
- The issue is reported within 48 hours of delivery
- The product is unused and in original packaging
📸 Proof Required
Customers must share clear images or videos of the product and packaging for verification.
💰 Refunds
- Once your return request is approved, the refund will be processed within 5–7 business days
- Refunds will be credited to the original payment method
🚫 Non-Returnable Items
- Used or opened products
- Products purchased during sale or discount offers
- Gift cards (if applicable)
❌ Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
⚠️ Important Note
Shine Luxe is not responsible for:
- Customer preference issues (fragrance not liked, shade mismatch)
- Allergic reactions (please check ingredients before use)
📩 Contact Us
For any return or refund queries, please contact us:
Email: info@myshineluxe.com
Address:
Harinavi, Kolkata – 700148